SYLink NOC — 24/7 network supervision

Probes on each site, agents on critical equipment, telemetry aggregated in real time on the NOC console, French team responding.

• Continuous supervision

  Active probes at each site, SNMP / NetFlow / sFlow polling, agents on critical equipment. Real-time dashboard aggregated in a single console.

• Proactive alerting

  Detection of performance, capacity and availability anomalies before they become incidents. Automatic escalation to the right contacts.

• MTTR < 30 minutes

  On L1 / L2 incidents, our French team restores service in under 30 minutes. Runbooks, hotfixes, workarounds — under SLA.

• Reporting & SLA

  Monthly and quarterly reports: availability, latency, incidents, root cause. SLA commitments contractualized and transparently measured.

• LAN / WAN / Wi-Fi network

  • Switches / routers / WLAN
  • MPLS / SD-WAN links
  • QoS and latency
  • Link saturation

• Edge security

  • SYLink Box / Mini / Pro
  • VPN tunnels
  • Anti-DDoS
  • Firewall and IPS state

• Datacenter & cloud

  • Physical servers / VMs
  • VMware / Proxmox hypervisors
  • Storage and backup
  • Sovereign cloud

• Critical applications

  • Web servers / APIs
  • Databases
  • AD / LDAP directories
  • Mail & collaboration

• Tier

  NOC Essential

  24/7 supervision, alerting, dashboard, monthly reporting.

  • Response < 1 h
  • Monthly reporting
  • Hotline 9am-6pm
• Recommended
  Tier

  NOC Advanced

  Includes NOC Essential + L1 / L2 intervention and dedicated runbooks.

  • MTTR < 30 min
  • L1 / L2 intervention
  • 24/7 hotline
• Tier

  NOC Premium

  Includes NOC Advanced + dedicated analyst, dedicated RUN and quarterly executive reporting.

  • Named analyst
  • MTTR < 15 min
  • Executive reporting

• SYLink Box / Mini / Pro (edge probes)
• SYLink DPI Mini / Pro / VM (traffic visibility)
• SYLink Vizu (CAASM, inventory)
• SYLink Activity (Windows Event ID)
• SYLink AI / 27B (augmented triage)