MSP / MSSP — manage your customers' cyber from one console

• Centralization

  One single console to manage your entire customer fleet: alerts, configs, updates, network and endpoint supervision.

• Automation

  Automatic alert rules: escalation to the right analyst, customer notification, auto-created ticket. No more missed alerts.

• Autonomous reporting

  Automatic generation of cyber reports (monthly, quarterly, post-incident) in white label. Logs available for audit.

• Operational autonomy

  You handle integration at your customers, incident follow-up, billing. SYLink steps in at L3 when needed.

The SYLink AI portal natively manages all three roles, with permissions, isolation and respective margins.

• Distributor

  References the SYLink catalog, runs a network of partner integrators.

  • Catalog & margins
  • Network animation
  • Consolidated reporting
• Integrator / MSP

  Deploys SYLink at customers, operates cyber daily, bills in white label.

  • Customer provisioning
  • Multi-tenant console
  • Tickets & SLA
  • White-label reports
• End customer

  Sees their own data from a dedicated space, doesn't see other customers.

  • Dashboard
  • Own alerts
  • Final reports
  • Support via MSP

• Multi-tenant console

  Unified view of all your customers, total data isolation. 1-click switch between tenants.

• Automated provisioning

  Create a new customer in under 5 minutes. Templates per customer type (small business, SMB, local authority).

• Smart alerts

  Criticality filtering, deduplication, grouping by customer. Auto routing to the on-call analyst.

• White-label reports

  Logo, URL, palette: your brand at the end customer. Monthly, audit, post-incident report templates.

• Logs & traceability

  All event and action logs available for your audits and your customers' compliance.

• Detailed billing

  Consumption per customer, per product, per month. Accounting export, PSA / RMM API integration.

• L3 escalation

  “Escalate to SYLink” button on every incident. Our analysts take over without interruption for the customer.

• À la carte catalog

  Activate SYLink products (Box, Pro, EDR, AI, Leaks…) on demand, pay-per-use.

• Archetype

  Local IT services, 50 small business / SMB customers

  Problem
  Your customers call in panic about cyber incidents. You patchwork with 4 different tools, losing time juggling between consoles.

  SYLink response
  SYLink replaces the 4 tools with a single console. You see all 50 customers in one table, resolve 80% of L1/L2 incidents without changing screen. Recurring margin on each customer.

• Archetype

  Public-sector integrator, Gigalis tenders

  Problem
  You bid on local-authority RFPs via Gigalis (Lots 2 & 7). You need to prove PSSIE / NIS2 / HDS compliance in each file.

  SYLink response
  SYLink provides compliance evidence straight from the console. Automatic generation of audit reports for every customer, exportable as white-label PDF.

• Archetype

  IT wholesale distributor

  Problem
  Your resellers ask you for a white-label cyber offering for their own customers, with margins and training.

  SYLink response
  SYLink opens your catalog to your entire network via the 3-tier hierarchy. You earn margins on the whole distributed volume, without managing incidents.

1. 01

   Scoping call

   Callback within 1 business hour to scope your profile and customer fleet.

2. 02

   Tenant activation

   Creation of your MSP space, role assignment, portal access.

3. 03

   Product training

   2-hour onboarding session, analyst certification on the portal.

4. 04

   First customer

   First customer provisioning, supervision starts within 24 h.