Extend your offering — supervision, installation, MCO/MCS subcontracted to SYLink
Your customers need more than just product resale. 24/7 supervision or business-hours coverage of their networks and SYLink products; remote or on-site installation across France; MCO / MCS to ensure continuity and security maintenance. We operate as subcontractor, white-label, at partner pricing that preserves your margins.
Each end customer has their context. For a medical practice, you'll activate business-hours supervision + MCO. For a hospital, 24/7 supervision + MCO + MCS. For a multi-site industrial, on-site installation + 24/7 supervision. You combine based on real need.
Continuous
Supervision 24/7
Real-time surveillance of your SYLink products deployed at your customers (Box, Mini, Pro, DPI, EDR) and their extended network. Night, weekend and holiday on-call by our analysts based in Clermont-Ferrand. You stay the contact — we escalate to you per rules defined together.
Multi-tenant supervision via SYLink AI portal
Real-time qualified alerts — no noise
24/7/365 on-call by French analysts
Escalation per your runbooks — you stay in control
9am-12pm · 2pm-6pm
Business hours
For contexts that don't justify 24/7: supervision during standard hours (Mon-Fri, 9am-12pm and 2pm-6pm). Ideal for small businesses, freelancers, small local authorities. You offer your customers a quality service without having to set up an on-call team.
Mon-Fri 9am-12pm · 2pm-6pm
Response < 1 business hour
Off-hours: routed to voicemail or optional 24/7 on-call
Degressive partner pricing by volume
Remote
Remote installation
Your sales close — we install. Remote provisioning of SYLink appliances (Box, Mini, Pro, DPI), rule configuration, network segmentation, MSP-portal integration. The customer receives pre-configured equipment, your technician just plugs it in.
SYLink AI portal provisioning
Configuration tailored to customer sector
Connectivity and alert-flow tests
Documentation handed to your team
On-site
On-site installation
When remote installation isn't enough — industrial environments, multi-VLAN, complex AD integration, multi-site rollout — our consultants travel anywhere in mainland France and Overseas Territories. Full subcontracting: we present under your brand or ours, your choice.
Travel: mainland France + Overseas Territories
On-site configuration, AD / VLAN / OT integration
User acceptance and quick training
White-label intervention report
Continuity
MCO — Operational Continuity Maintenance
Your customers have deployed SYLink — it still has to keep running. MCO ensures continuous appliance health, rule updates, certificate rotation, license renewal, hardware-failure prevention. You bill your maintenance contract to your customer, we operate it under your brand.
24/7 platform health monitoring
Updates planned in canary 5/25/100%
Cert rotation, license renewal
Emergency hotfix, vendor escalation
Security
MCS — Security Continuity Maintenance
MCS extends MCO on the security side: controlled application of NATO / Armed Forces / CERT-FR patches, recurring audits, vulnerability tracking on the customer perimeter, update of detection rules based on threat intel. Essential for customers under NIS2, HDS, PSSIE.
Controlled NATO / Armed Forces / CERT-FR patch application
Recurring audits (quarterly or annual)
CVE × customer inventory tracking
NIS2 / ISO 27001 / HDS / PSSIE reporting
Three on-call tiers
Cover each customer at the right service level
Not all your customers need 24/7. Match the on-call level to profile and regulatory constraints — and adjust at any time from the portal.
Business hours
< 1 hresponse time
Mon-Fri · 9am-12pm · 2pm-6pm
Small business, freelancers, professions — business-hours use only.
Master agreement signed within 15 days. First customer onboarded in 30 days. A dedicated account manager in Clermont-Ferrand to pilot the relationship.