SYLink
Free diagnostic
Third-party customer support — for MSP / MSSP

Extend your offering — supervision, installation, MCO/MCS subcontracted to SYLink

Your customers need more than just product resale. 24/7 supervision or business-hours coverage of their networks and SYLink products; remote or on-site installation across France; MCO / MCS to ensure continuity and security maintenance. We operate as subcontractor, white-label, at partner pricing that preserves your margins.

Six à la carte services

Mix according to each customer's profile

Each end customer has their context. For a medical practice, you'll activate business-hours supervision + MCO. For a hospital, 24/7 supervision + MCO + MCS. For a multi-site industrial, on-site installation + 24/7 supervision. You combine based on real need.

Continuous

Supervision 24/7

Real-time surveillance of your SYLink products deployed at your customers (Box, Mini, Pro, DPI, EDR) and their extended network. Night, weekend and holiday on-call by our analysts based in Clermont-Ferrand. You stay the contact — we escalate to you per rules defined together.

  • Multi-tenant supervision via SYLink AI portal
  • Real-time qualified alerts — no noise
  • 24/7/365 on-call by French analysts
  • Escalation per your runbooks — you stay in control
9am-12pm · 2pm-6pm

Business hours

For contexts that don't justify 24/7: supervision during standard hours (Mon-Fri, 9am-12pm and 2pm-6pm). Ideal for small businesses, freelancers, small local authorities. You offer your customers a quality service without having to set up an on-call team.

  • Mon-Fri 9am-12pm · 2pm-6pm
  • Response < 1 business hour
  • Off-hours: routed to voicemail or optional 24/7 on-call
  • Degressive partner pricing by volume
Remote

Remote installation

Your sales close — we install. Remote provisioning of SYLink appliances (Box, Mini, Pro, DPI), rule configuration, network segmentation, MSP-portal integration. The customer receives pre-configured equipment, your technician just plugs it in.

  • SYLink AI portal provisioning
  • Configuration tailored to customer sector
  • Connectivity and alert-flow tests
  • Documentation handed to your team
On-site

On-site installation

When remote installation isn't enough — industrial environments, multi-VLAN, complex AD integration, multi-site rollout — our consultants travel anywhere in mainland France and Overseas Territories. Full subcontracting: we present under your brand or ours, your choice.

  • Travel: mainland France + Overseas Territories
  • On-site configuration, AD / VLAN / OT integration
  • User acceptance and quick training
  • White-label intervention report
Continuity

MCO — Operational Continuity Maintenance

Your customers have deployed SYLink — it still has to keep running. MCO ensures continuous appliance health, rule updates, certificate rotation, license renewal, hardware-failure prevention. You bill your maintenance contract to your customer, we operate it under your brand.

  • 24/7 platform health monitoring
  • Updates planned in canary 5/25/100%
  • Cert rotation, license renewal
  • Emergency hotfix, vendor escalation
Security

MCS — Security Continuity Maintenance

MCS extends MCO on the security side: controlled application of NATO / Armed Forces / CERT-FR patches, recurring audits, vulnerability tracking on the customer perimeter, update of detection rules based on threat intel. Essential for customers under NIS2, HDS, PSSIE.

  • Controlled NATO / Armed Forces / CERT-FR patch application
  • Recurring audits (quarterly or annual)
  • CVE × customer inventory tracking
  • NIS2 / ISO 27001 / HDS / PSSIE reporting
Three on-call tiers

Cover each customer at the right service level

Not all your customers need 24/7. Match the on-call level to profile and regulatory constraints — and adjust at any time from the portal.

Business hours
< 1 hresponse time
Mon-Fri · 9am-12pm · 2pm-6pm

Small business, freelancers, professions — business-hours use only.

Choose this tier
Most chosen
Extended business days
< 30 minresponse time
Mon-Fri · 8am-8pm

SMB, mid-market, mid-size local authorities — extended offices, occasional remote work.

Choose this tier
Premium
24/7/365
< 15 minresponse time
Every day, every hour

Hospitals, OIV / OSE, e-commerce, continuous industry, critical infrastructures.

Choose this tier
For you, partner

Why entrust us with your customers' support?

Extend without hiring

No need to set up 24/7 on-call or hire specialized L3 analysts. You buy capacity at partner price, bill at your end price.

Total white-label

Reports, alerts, emails: all under your brand. Our consultants can even present themselves under your company name to the end customer.

Predictable pricing

Monthly flat rate per tenant, degressive by number of managed customers. No hidden costs, no per-incident billing. You know your margin exactly.

Sovereign & confidential

All data stays in France, hosted at Unitel HDS V2 or OVH ISO 27032. Tripartite NDA available. No outbound telemetry.

How we organize

From signing to monthly run

  1. 01

    Partner onboarding

    Master agreement signing, MSP portal access, L1 training of your team.

  2. 02

    Tenant provisioning

    End-customer tenant creation, rule, alert and runbook configuration.

  3. 03

    Production go-live

    Your teams on the front line, SYLink on-call per chosen tier (business hours / 24/7).

  4. 04

    Monthly run

    White-label reporting, monthly review, rule tuning, customer billing.

  5. 05

    Annual audit & MCS

    Recurring audit, vulnerability review, NATO / Armed Forces patch application, compliance report.

Ready to extend your managed offering?

Master agreement signed within 15 days. First customer onboarded in 30 days. A dedicated account manager in Clermont-Ferrand to pilot the relationship.